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AI-Assisted Photo-to-Service Request Matching for 311

Accountable
Office of Technology and Innovation (OTI)
Functional Modes
Sensing (Perceptive AI)
Human decides
Purpose
Inform
Input Dataset
About a place Anonymized data
Algorithm or Model
Computer Vision
Output Dataset
A recommendation or prediction Anonymized data

This tool lets New York City residents upload a photo of a problem through the 311 mobile app, and then suggests the most relevant service request type to help them file a report. The AI does not make decisions on behalf of the city — it only offers suggestions that the user can accept or ignore. No personally identifying information is collected or stored as part of this process.

Sources for this disclosure

This disclosure was drafted with AI assistance.

Schema: ai@2026-05-06-beta