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AI Assistant for City Services and Business Information

Accountable
Office of Technology and Innovation (OTI)
Functional Modes
Creating (Generative AI)
Autonomous
Purpose
Inform
Input Dataset
About behaviour Anonymized data
Algorithm or Model
Language Models
Output Dataset
Generated content Anonymized data

The MyCity Chatbot is an AI-powered assistant that helps New York City residents and businesses find information about city services and business requirements. It answers questions about permits, licenses, 311 services, childcare, and careers by drawing on official NYC knowledge articles. The chatbot uses Microsoft Azure AI and OpenAI's GPT-4o model, and no personally identifying information is collected from users. Note: this system was decommissioned in February 2026.

Sources for this disclosure

This disclosure was drafted with AI assistance.

Schema: ai@2026-05-06-beta