AI Chatbot for IT Help Desk Support

This AI-powered chatbot is the first point of contact for NYC Public Schools staff calling or messaging the IT Service Desk. It handles common requests — password resets, ticket creation, ticket status checks, and general information — using pre-defined scripts, and transfers users to a human agent at any time on request. The chatbot handles roughly 1,500 phone calls and 300 web inquiries each day. No personally identifying information is collected or disclosed by the system.