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AI-Powered Website Translation for Limited English Speakers

Accountable

Office of the Comptroller

Functional Modes

Creating (Generative AI)

Autonomous

Purpose

Translation & Language Access

Input Dataset

About behaviour Identifiable data

Algorithm or Model

Language Models

Output Dataset

Generated content Anonymized data

Details

Google Translate is used by the NYC Office of the Comptroller to automatically translate its website, subpages, and printed materials into over 100 languages, supporting New Yorkers with limited English proficiency. The system operates fully autonomously — when a visitor selects a language, content is translated without human review. Translation data is handled by Google as vendor, and training data for the underlying model is proprietary to Google.